Question 1

What is New Promise Neuropathy?

Accepted Answer

New Promise Neuropathy is the leading multi-location neuropathy treatment center in Texas, with over 10 clinics across the Dallas-Fort Worth metroplex including Arlington, Frisco, Fort Worth, Colleyville, Tyler, Sherman, Weatherford, Burleson, Denton, and Las Colinas (Irving). Founded by Dr. Ali Alavi, New Promise Neuropathy specializes in non-surgical, evidence-based peripheral neuropathy treatment using Combined Electrochemical Therapy (CET). We accept Medicare and most major medical insurances.

Question 2

What is peripheral neuropathy?

Accepted Answer

Peripheral neuropathy is a condition that occurs when the peripheral nerves — the nerves outside the brain and spinal cord — become damaged. This damage disrupts the normal communication between the brain and the rest of the body, leading to symptoms like numbness, tingling, burning pain, and weakness, most commonly in the hands and feet. Common causes include diabetes, chemotherapy, autoimmune conditions, infections, and physical injuries. At New Promise Neuropathy, we treat all forms of peripheral neuropathy with advanced, non-surgical protocols.

Question 3

Can neuropathy be reversed?

Accepted Answer

While nerve damage from peripheral neuropathy cannot always be fully reversed, many patients experience significant improvement in symptoms with proper treatment. At New Promise Neuropathy, our evidence-based treatment protocols using Combined Electrochemical Therapy (CET) have helped thousands of patients across Texas reduce pain, restore sensation, and improve quality of life. Early intervention typically produces the best outcomes. The key is starting treatment before nerve damage becomes too severe. But, we do see significant improvement in advanced cases, as well.

Question 4

Does New Promise Neuropathy accept Medicare?

Accepted Answer

Yes, New Promise Neuropathy accepts Medicare and most major medical insurances. Our team works with patients to understand their coverage and minimize out-of-pocket costs. We believe that effective neuropathy treatment should be accessible to everyone, which is why we work with a wide range of insurance providers. Contact us at 1-888-573-4517 for specific coverage questions.

Question 5

How many locations does New Promise Neuropathy have?

Accepted Answer

New Promise Neuropathy operates over 10 clinic locations across Texas, primarily in the Dallas-Fort Worth metroplex. Our current locations include Arlington, Frisco, Fort Worth, Denton, Las Colinas (Irving), Tyler, Weatherford, Sherman, Colleyville, and Burleson, with additional locations opening soon in Spring and Missouri City. This makes New Promise Neuropathy one of the largest neuropathy-focused practice groups in Texas.

Question 6

What should I expect at my first appointment at New Promise Neuropathy?

Accepted Answer

At your first appointment with New Promise Neuropathy, you will receive a comprehensive evaluation that includes a detailed review of your medical history, a physical examination focused on nerve function, and diagnostic testing to assess the extent of nerve damage. Our providers will then create a personalized treatment plan tailored to your specific condition. The initial visit typically takes 60-90 minutes. Bring your insurance card, photo ID, and a list of current medications.

Question 7

Is neuropathy treatment covered by insurance?

Accepted Answer

Our neuropathy treatments are covered by insurance. We accept Medicare and most major medical insurance plans. Coverage varies by plan, so our billing team will work with your insurance provider to verify benefits and explain any potential out-of-pocket costs before treatment begins. Call 1-888-573-4517 to discuss your specific coverage.

Question 8

What causes neuropathy in the hands, fingers, feet and legs?

Accepted Answer

Neuropathy in the hands, fingers, feet and legs (peripheral neuropathy) can be caused by many conditions. The most common cause is diabetes — about 50% of people with diabetes develop some form of neuropathy. Other causes include chemotherapy, autoimmune diseases (like lupus or rheumatoid arthritis), infections (like shingles or HIV), vitamin deficiencies (especially B12 and D), alcohol use, physical trauma, and certain medications. At New Promise Neuropathy, we treat neuropathy from all causes with our evidence-based protocols.

Question 9

How is New Promise Neuropathy different from other neuropathy clinics?

Accepted Answer

New Promise Neuropathy stands apart in several key ways: (1) We are one of the largest neuropathy-focused practices in Texas with 10+ locations, making care accessible across the DFW metroplex. (2) We use Combined Electrochemical Therapy (CET), an advanced, evidence-based treatment protocol. (3) Our treatment is non-surgical and does not rely on addictive pain medications. (4) We accept Medicare and most major insurances. (5) Our practice was founded by Dr. Ali Alavi, who brings extensive medical experience in cardiology, hospital medicine, and now neuropathy — and who had his own case of neuropathy successfully treated with our protocol. (6) We have helped thousands of patients find real relief from neuropathy symptoms.

Question 10

Who is Dr. Ali Alavi?

Accepted Answer

Dr. Ali Alavi is the Founder, President, and Chief Executive Officer of New Promise Neuropathy. He is a Doctor of Osteopathic Medicine (DO) with extensive experience in General Primary Care, Cardiology, Hospital Medicine (including ICU and Critical Care), and Hospice and Palliative Care. Dr. Alavi earned his BS in Cell and Molecular Biology from the University of Nevada Las Vegas and completed his medical education at Touro University College of Osteopathic Medicine, followed by a Cardiology Track-Internal Medicine residency at the University of North Texas Health Science Center. Dr. Alavi personally experienced neuropathy and was successfully treated with the same protocol used at New Promise Neuropathy. He participates in clinical trials focusing on peripheral neuropathy and advocates for evidence-based, patient-centered care.

Question 11

What symptoms does neuropathy treatment help with?

Accepted Answer

Neuropathy treatment at New Promise Neuropathy can help with a wide range of symptoms including: numbness or reduced ability to feel pain or temperature changes in the feet and hands, tingling or burning sensations, sharp or jabbing pain, extreme sensitivity to touch, muscle weakness, loss of balance and coordination, and foot problems such as ulcers and infections. Many of our patients report significant improvement in these symptoms after completing their personalized treatment plan.

Question 12

How long does neuropathy treatment take?

Accepted Answer

The duration of neuropathy treatment at New Promise Neuropathy varies depending on the severity of nerve damage and individual patient response. Most treatment plans involve a series of Combined Electrochemical Therapy (CET) sessions over several weeks. Many patients begin to notice improvement in symptoms within the first few treatment sessions. Your provider will create a personalized treatment timeline during your initial consultation and adjust as needed based on your progress.

Question 13

Does New Promise Neuropathy treat diabetic neuropathy?

Accepted Answer

Yes, New Promise Neuropathy specializes in treating diabetic neuropathy, which is one of the most common forms of peripheral neuropathy. Approximately 50% of people with diabetes develop neuropathy. Our Combined Electrochemical Therapy (CET) protocols are specifically designed to address the nerve damage caused by prolonged high blood sugar levels. We work alongside your existing diabetes care team to provide comprehensive treatment that addresses both the neuropathy symptoms and the underlying metabolic factors. We also treat chemotherapy-induced peripheral neuropathy (CIPN), which is another common form seen in cancer patients.

Question 14

Do I need a referral to see New Promise Neuropathy?

Accepted Answer

In most cases, you do not need a referral to schedule an appointment with New Promise Neuropathy. However, some insurance plans may require a referral from your primary care physician. We recommend contacting our office at 1-888-573-4517 or your insurance provider to confirm whether a referral is needed for your specific plan. Walk-ins are also welcome at many of our locations.

Question 15

What areas in Texas does New Promise Neuropathy serve?

Accepted Answer

New Promise Neuropathy serves patients throughout Texas with over 10 clinic locations. Our clinics are located in Arlington, Frisco, Fort Worth, Denton, Las Colinas (Irving), Tyler, Weatherford, Sherman, Colleyville, and Burleson. We also have locations opening soon in Spring, TX and Missouri City, TX. Our central phone number is 1-888-573-4517, and our team can help you find the location closest to you.

Question 16

Is neuropathy treatment at New Promise Neuropathy safe?

Accepted Answer

Yes, the treatments offered at New Promise Neuropathy are safe, non-invasive, and FDA-cleared. Our primary treatment, Combined Electrochemical Therapy (CET), does not involve surgery or addictive medications. We do use injections as part of our treatment protocol. CET has been cleared by the FDA and has been used to treat thousands of patients. Treatment is covered by Medicare and most major insurances. Side effects are rare and typically mild. Our medical team monitors each patient throughout their treatment to ensure safety and effectiveness.

Question 17

How do I schedule an appointment with New Promise Neuropathy?

Accepted Answer

You can schedule an appointment with New Promise Neuropathy by calling our central number at 1-888-573-4517, or by visiting our website at newpromiseneuropathy.com and clicking 'Book Appointment.' You can also visit any of our 10+ Texas locations in person. Our staff is available Monday through Thursday, 8:00 AM to 4:00 PM, and Friday, 8:00 AM to Noon, to help you find the most convenient location and appointment time.

Question 18

Can New Promise Neuropathy help if other treatments have failed?

Accepted Answer

Yes, many patients come to New Promise Neuropathy after other treatments have failed to provide relief. Our approach is different because Combined Electrochemical Therapy (CET) targets nerve damage at the cellular level, rather than simply masking pain with medications. Patients who have tried prescription medications, injections, physical therapy, or even surgery without success have found relief through our treatment protocols. We encourage anyone who has been told 'there is nothing more we can do' to schedule a consultation at one of our 10+ Texas locations.

Frequently Asked Questions

Common Questions About Neuropathy Treatment