Privacy Policy

Privacy Policy

Effective October 31, 2026.

This policy explains how New Promise Neuropathy collects, uses and shares information through our website, online forms, phone calls and text messages. When we hold your health information as your healthcare provider, our Notice of Privacy Practices (HIPAA) also applies. If the two differ, the Notice of Privacy Practices controls.

Information We Collect

• Information you give us: your name, phone number, email address, date of birth, insurance details, reason for contacting us, photos of ID and insurance cards, and anything else you enter on a form.
• Phone calls: your phone number, the clinic you called, the date and length of the call, what you tell us, and any recording, transcript or summary of the call.
• Text messages: your phone number, the messages we exchange, and your choices about receiving them.
• Website activity: your IP address, browser, device, pages viewed, clicks, the ad or link that brought you here, and information from cookies and similar tools.

How We Use Information

• To respond to you, schedule appointments and provide care
• To verify insurance and handle billing
• To route calls and messages to the right team
• To improve our website, phone service and patient experience
• To measure and improve our advertising
• To meet legal, safety and security duties

Artificial Intelligence on Our Phone Lines

We use artificial intelligence (AI) to help answer, screen and route phone calls. At some of our locations, an AI assistant may answer when our front desk is busy or the clinic is closed. We may add this to other locations and phone numbers without separate notice.

What the AI assistant does. It tells you it is a virtual assistant, asks why you are calling, takes your message and callback details, shares general information such as clinic locations and hours, and in some cases can connect you to the clinic. "Screen" means learning the reason for your call so it reaches the right team. It is not medical screening.

What it does not do. It does not diagnose, give medical advice, make treatment decisions, or decide insurance coverage. If you have a medical emergency, hang up and call 911.

Recording and transcripts. Calls answered by the AI assistant are recorded and transcribed, and AI may create a summary for our staff. By staying on the line, you consent to this. Other calls to or from our offices may also be recorded. Transcripts and summaries can contain mistakes, so our staff can review the original recording.

Returning callers. If you have called before, the assistant may use the name and last call summary tied to your phone number to help you faster.

Who handles this information. We use technology companies to run our phone and AI services. Companies that handle health information for us sign business associate agreements and may use that information only as those agreements allow. We do not sell call recordings or transcripts.

Your choices. If you prefer not to use the AI assistant, tell our staff and we will note your phone number so your calls go to the clinic's regular phone options.

We keep recordings and transcripts for as long as we need them for the purposes in this policy or as the law requires.

Cookies, Analytics and Advertising

Our public website uses cookies, pixels and similar tools from companies such as Google, Meta, Microsoft and LinkedIn. They help us understand how the site is used, keep it working, and measure and target our advertising. Some may record your clicks and how you move through a page.

When you start or complete an appointment request, these tools may tell those companies that the event happened, along with your IP address, browser details, cookie identifiers, the form used and a score based on the insurance type you selected. We do not send them your name, phone number, email address or other form answers. Those companies handle this information under their own privacy policies.

These tools do not load on our patient portal or on the forms patients complete at the clinic. You can limit cookies through your browser settings.

Text Messages

If you give us your mobile number, we may text you about your request, appointments and care. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share your mobile number or text consent with other companies for their marketing.

How We Share Information

We share information with companies that help us operate, with insurers and other parties involved in your care or payment, and when the law requires it. We do not sell your personal information for money.

Security

We use administrative, technical and physical safeguards to protect information. No system is completely secure, so please do not send sensitive information by regular email.

No Patient-Physician Relationship

The use of this website and any information you provide through it does not create a patient-physician relationship between you and New Promise Neuropathy. The content provided on this website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Disclaimer of Warranties

New Promise Neuropathy does not warrant the accuracy, completeness, or timeliness of the information provided on this website. The content is offered “as is,” without any express or implied warranties, including but not limited to, implied warranties of merchantability or fitness for a particular purpose.

Disclaimer of Services

New Promise Neuropathy provides information on this website for general educational purposes only. References to treatments, therapies, or procedures do not guarantee availability at every location or with every provider. Actual services offered are subject to insurance coverage, provider clinical judgment, and medical necessity determinations.

No Medical Advice

The content on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this site.

Insurance and Coverage Disclaimer

Mention of specific procedures or CPT codes does not guarantee that such services are covered by insurance plans or deemed medically necessary. Insurance verification and clinical evaluation are required before treatment. Patients may be responsible for costs if insurance coverage is denied.

Variation by Location

Services, providers, and availability may vary by location. Please contact the nearest New Promise Neuropathy office to confirm which services are available before scheduling an appointment.

Website Accuracy

While New Promise Neuropathy strives to maintain accurate and up-to-date information, the website may contain errors, omissions, or outdated details. The company reserves the right to update, modify, or remove content at any time without notice.

Contact Us

For questions about this policy, contact us at:

Phone:  +1 (888) 573-4517

Email:   info@newpromiseneuropathy.com

Updates to This Policy

We may update this policy. The effective date above shows the latest version, and changes will be posted on this page.